1. General Policy
At DocuVerse, we strive to ensure that you are fully satisfied with our AI document services and subscription plans. As our core services involve immediate access to digital tools, server processing (e.g., OCR, translation, AI generation), and instantly downloadable files, our refund structure is strictly defined to prevent abuse while protecting your rights.
2. Subscription Cancellations
You can cancel your active subscription at any time from your account dashboard. Upon cancellation:
- Your auto-renewal will be stopped immediately.
- You will continue to have full access to your Premium features until the end of your current billing cycle.
- No further charges will be made to your saved payment methods.
3. Refund Eligibility
We issue refunds strictly under the following conditions:
- Accidental Duplicate Charges: If you were charged twice for the same billing cycle due to a technical error.
- Service Downtime: If our core services (such as the Conversion Hub or AI Assistant) are completely inaccessible for more than 48 consecutive hours.
- First-time Purchase (Within 24 Hours): If you purchased a premium plan for the first time and realized it does not meet your needs, you may request a refund within 24 hours of purchase, provided you have used less than 10% of your allocated monthly AI credits.
4. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- You forgot to cancel your subscription before the renewal date.
- You have already exhausted your monthly AI or conversion credits.
- You are dissatisfied with the subjective quality of an AI-generated draft or translation (as AI outputs require human review).
- You violated our Terms of Service (e.g., using the platform for illegal activities), leading to account termination.
5. How to Request a Refund
To request a refund, please send an email to support@docuverse.com within the eligible timeframe. Include your registered email address, transaction ID, and the reason for your request. Our billing team will review your request within 3-5 business days. Approved refunds will be credited back to your original payment method within 5-7 business days.